When to Use These Scripts

Use a script from this category when: • An employee’s performance has declined without clear explanation • Deadlines, quality standards, or productivity expectations are slipping • You’ve given feedback before but nothing has changed • You sense defensiveness, excuses, or avoidance in past conversations • Feedback gets softened to avoid discomfort • You need to set clearer standards and measurable goals • You’re preparing for mid-cycle or end-of-cycle performance discussions • An employee performs only under heavy oversight • You need a structured, repeatable approach for any feedback scenario • Performance concerns are escalating toward formal documentation

Why This Category Matters

Performance conversations shape a manager’s long-term credibility. When feedback is vague, emotional, or inconsistent, employees don’t know how to improve—and the manager gets viewed as unclear or unfair. Over time, performance gaps widen, frustration grows, and the team’s trust erodes. Clear, structured feedback prevents misalignment, preserves fairness, and keeps performance improvement rooted in shared ownership. These scripts help managers communicate in a way that strengthens confidence instead of triggering defensiveness.

The Real Cost of Avoidance

When performance issues go unaddressed, predictable damage follows: • Underperformance becomes the accepted norm • High performers feel the weight and burn out faster • Defensiveness increases because issues weren’t addressed early • Expectations get misinterpreted or lost entirely • Senior leadership loses trust in the manager’s oversight • Projects stall, timelines slip, and rework multiplies • Morale and psychological safety decline as gaps widen • Escalations to HR increase because conversations weren’t handled promptly

Scripte Included in This Category

5 Chapters · 15 Lessons

  1. 1

    Addressing Poor Performance and Building a Recovery Plan

    1. (Included in full purchase)

      Addressing Poor Performance and Building a Recovery Plan

    2. (Included in full purchase)

      Say This / Not This Role-Play

    3. (Included in full purchase)

      Checklist, Email Template, Framework Download

  2. 2

    Delivering Tough Feedback to a Defensive Employee

    1. (Included in full purchase)

      Delivering Tough Feedback to a Defensive Employee

    2. (Included in full purchase)

      Say This / Not This

    3. (Included in full purchase)

      Checklist, Email Template, Framework Download

  3. 3

    Responding When Feedback Turns Into a Complaint

    1. (Included in full purchase)

      Responding When Feedback Turns Into a Complaint

    2. (Included in full purchase)

      Say This / Not This Role-Play

    3. (Included in full purchase)

      Checklist, Email Template, Framework Download

  4. 4

    Handling a Defensive Employee

    1. (Included in full purchase)

      Handling a Defensive Employee

    2. (Included in full purchase)

      Say This / Not This Role-Play

    3. (Included in full purchase)

      Checklist, Email Template, Frameword

  5. 5

    Handling an Angry Employee

    1. (Included in full purchase)

      Handling an Angry Employee

    2. (Included in full purchase)

      Say This / Not This

    3. (Included in full purchase)

      Checklist, Email Template, Framework

Build Your Credible Presence

Performance conversations are where a manager’s clarity becomes visible. These scripts give you the structure to stay composed, deliver feedback with precision, and create a path forward that feels fair and actionable. With this category, managers learn to address performance concerns without hesitation—and build the kind of credibility that earns trust from both employees and senior leaders.

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